Returns & Refunds
We want you to be happy with what you ordered. If something is not right, you can return it under the terms below.
Return window
You have 14 days from the day your order is delivered to ask for a return. After 14 days we are no longer able to take the item back.
Condition of returned items
Items must come back unworn, unwashed, free of marks, and in their original packaging with any tags still attached. Slides mark easily, so please try them on indoors on a clean floor.
We cannot accept an item that has been worn outside, altered, or damaged after delivery.
How to start a return
Send us a message through our contact page with your order number and the item you want to return. We will confirm the return address and arrange collection with you. Please do not send anything back before we have confirmed it, as we cannot trace unannounced returns.
Exchanges
The quickest way to change size is to return the original item for a refund and place a new order for the size you want. Denaro is made in limited runs, so sizes can sell out while a return is in transit, and a straight exchange risks leaving you with neither.
Refunds
Once the returned item reaches us we inspect it and email you the outcome within 3 business days.
Because orders are paid cash on delivery, approved refunds are sent by bank transfer or instant wallet transfer. We will ask you where to send it once the return is approved, and the transfer is normally made within 3 business days of that.
Who pays return shipping
Return shipping is paid by the customer, and the cost is deducted from the refund if we arrange the collection for you.
If the item arrived faulty, damaged in transit, or is not what you ordered, we cover return shipping in full and refund the original delivery charge as well.
Faulty or incorrect items
Please check your order when it arrives. If anything is faulty, damaged or incorrect, contact us within 48 hours of delivery with photographs and we will replace it or refund it in full, including delivery.
Items we cannot take back
Gift cards, and any item sold as a final sale, cannot be returned or refunded unless the item is faulty.
Questions
If anything here is unclear, reach us through our contact page before you order and we will answer.